Refund and Cancellation Policy

Refund requests: Contact the refund address shown below with your order number, event, and reason. We review the organizer's published terms, payment records, event status, and applicable law. A request does not itself cancel a ticket or guarantee a refund.

Event cancellation: If an organizer cancels an event, we will investigate affected paid orders and communicate available refund or replacement options. Postponement and rescheduling are reviewed against the announced new date, the terms disclosed at purchase, provider rules, and applicable rights. The organizer remains responsible for accurate event information and its cancellation obligations.

Customer cancellation: Event-specific rules may allow refunds until a stated deadline, restrict discretionary refunds, or allow an administrator-approved exception. Rules cannot remove mandatory consumer rights. Contact us promptly if you cannot attend. Unused tickets are not automatically refundable.

Duplicate payments and incorrect charges: Report these with both transaction references. We will reconcile the provider records and correct a verified duplicate or incorrect charge. Do not send card details to support.

Fees: The checkout displays ticket price, service fee, tax if any, and total before purchase. Whether a service fee is refunded depends on the purchase terms, provider rules, and applicable law. We will state the breakdown in the refund decision.

Processing: Approved refunds normally return through the original payment method where that method supports refunds. Timing depends on the payment provider and bank. We will provide a status update rather than promise an unverified deadline. Bank-transfer refunds may require verified recipient details and additional checks.

Disputes and chargebacks: Contact support first so we can investigate. You retain any rights to raise a dispute with your payment provider. We may provide the provider with order, admission, and correspondence records needed to resolve it.